Marc Gaber: Business Communications: Practical Advice

This is a course to help students to be able to communicate in a way that would be recognized and appreciated by their counterparts in the international arena. It will help them learn to share information clearly and succinctly while being diplomatic, and to give their opinion while respecting cultural differences when talking to colleagues.

 
The course focuses on the aspects of the English language that are unique to business, level-appropriate grammar, introduces vocabulary specific to various business domains and explains the finer points of business etiquette and business correspondence. Topics will be related to the workplace or the world of business including emails, sms and other electronic platforms of English business communications.

 
As much as possible, illustrations from popular culture (books, videos) will be used.

 
The course will take place in Fonds DOTS auditorium, Alberta iela 13, starting from November 27 at 6.30 pm.
 
Estimated length of one lesson is 90 minutes.
 
Participation in the course requires an intermediate command of English.
 
 
Marc Gaber has many years of business experience in both government and private sectors in the USA, and is the former Executive Director of the American Chamber of Commerce in Latvia. He has also served as senior risk management consultant for a major British insurance company in Latvia.

Lekciju saraksts

LESSON 1

November 27 at 6.30pm in Fonds DOTS, Alberta iela 13

 

Introduction to global business cultures and business communications. How culture affects the way we speak, common expressions and social responses.
 
The Importance of politeness in business – polite phrases and constructions.
 
Face-to-Face – Talking about products and brands, selling, negotiation, Voice projection, pronunciation, showing enthusiasm, contrastive stress, stress in phrasal verbs and tonality
 
Meetings – Meeting & Greeting, agreeing and disagreeing,
 
Social Gatherings – making small talk, ice-breakers, body language, smiling, providing personal information
 
Grammar – Word order, sequence of tenses
 
Vocabulary – Various Business Idioms/ Idioms from Nature/ Business Vocabulary
 
Outside Resources

LESSON 2

December 4 at 6.30pm in Fonds DOTS, Alberta iela 13

 

Culture of Business Communications
 
Share information clearly and succinctly while being diplomatic; share your thoughts but with a view to cultural differences.
 
International Business – High and Low Context Communication
 
Contracts
 
Written Communication (Advantages of written communication, Elements to Consider When Writing a Business Document, Tips for Better Business Writing, Email, SMS)
 
Grammar – Definite and Indefinite Articles
 
Vocabulary – Action words used in business

LESSON 3

December 11 at 6.30pm in Fonds DOTS, Alberta iela 13

 

Financial reports and statements – vocabulary, types of reports, invoices
 
Shipping and Receiving – What do all those letters mean?
 
It’s all Latin to me – Latin words and phrases in everyday business use
 
Grammar – prepositions, plural nouns and verbs
 
Vocabulary – financial terms

LESSON 4

December 18 at 6.30pm in Fonds DOTS, Alberta iela 13

 

Presentations - appropriate language for different cultures, languages and situations
 
Telephone – The basics of customer service; professional telephone etiquette; taking and leaving Messages
 
Internet – advertising, social networks
 
Grammar – punctuation, titles, numbers and dates
 
Vocabulary – Internet terms, acronyms
 
Resources
 
Course wrap-up